General Terms and Conditions

Last updated: 02.11.2025

This website is operated by Cecile Lavelle. Throughout the site, the terms "we", "us" and "our" refer to Cecile Lavelle (E-Commerce QJ). Cecile Lavelle offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink (e.g., privacy, returns, payment, legal notice).

These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, merchants, resellers, and/or contributors of content.

Please read these terms carefully before using our website or placing an order. If you do not agree with any part of these terms, you may not use the website or access any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Website operator:

E-Commerce QJ
Kreilerhof 33
2151 PJ Nieuw-Vennep
Netherlands

Chamber of Commerce number (KvK NL): 94704635
VAT registration number: NL866865342B01

Section 1 – Online Store Terms
By agreeing to these terms, you represent that you are of legal age in your country of residence, or are doing so with the consent of your legal guardian.
You agree not to use our products for any illegal or unauthorized purpose, nor violate any applicable laws (including copyright, trademark, and privacy laws).
Uploading or distributing viruses, malware, or harmful code is prohibited.
A breach of any of these terms will result in the immediate termination of your use of our service.

Section 2 – General Conditions
We reserve the right to refuse service to anyone at any time and for any reason.
You understand that submitted content (excluding payment data) may be transferred unencrypted – e.g., over various networks or for technical adaptation.
Payment data, such as credit card information, is always encrypted (e.g., via SSL/TLS) and processed in accordance with PCI-DSS security standards.
You may not reproduce, resell, or commercially exploit any content or functionality of this website without our express written permission.
Headings in these terms are for convenience only and have no legal effect.

Section 3 – Accuracy, Completeness, and Timeliness of Information
We strive to ensure all content is correct and current, but we make no warranties regarding its completeness, accuracy, or timeliness.
Information on this website is for general guidance only and does not replace binding advice or individual assessment.
Reliance on outdated or incomplete information is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
You agree that it is your responsibility to monitor changes to our site, for example by regularly reviewing our Privacy Policy.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 – Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We strive to display product colors and images in the online store as accurately as possible. Due to technical factors, screen colors may differ from actual product colors – this does not constitute a defect.

We reserve the right (but are not obligated) to limit the sale of our products or services to any person, region, or jurisdiction. We may also limit the quantities offered at any time.

All product descriptions and pricing are subject to change without notice. Any product offer is void where prohibited by law.

We do not guarantee that products or services will meet your expectations, or that any errors in the service will be corrected.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse or limit orders – particularly multiple purchases made by the same customer account, the same credit card, or the same billing/shipping address.

Should an order be changed or canceled, we will attempt to notify you via email or using the contact details you provided.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. This includes your email address, payment details, and shipping address.
Please update your account and other information promptly, so that we can complete your transactions and contact you as needed. For more details, please review our Refund Policy. 

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Please familiarize yourself with the terms of use and privacy policies of the respective third-party providers before using their tools.

Any new features or services made available on our website in the future (including additional tools or resources) shall also be subject to these terms of use.

Section 8 – Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us.

We assume no liability for the content, accuracy, legality, or privacy practices of these third-party sites.

If you purchase a product or service from a third party via a link, you do so at your own risk. Always read the terms of use and privacy policy of the respective provider carefully before completing a transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 – User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries or reviews) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

By submitting content, you grant us a perpetual, worldwide, irrevocable, royalty-free, and transferable right of use. Compensation will only be paid upon express written agreement.

We are and shall be under no obligation:

• to maintain any comments in confidence;

• to respond to any comments; or

• to store or preserve any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion:

• violates any applicable law,

• violate third-party rights, or

• contradict our guidelines.

You agree that:

• your comments do not violate third-party rights (e.g., copyright, trademark, or personal rights),

• your comments will not contain libelous or otherwise unlawful, abusive or obscene material;

• no malware or spam is introduced, and

• all information you provide is true and accurate.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

We reserve the right to take legal action in the event of any violations.

Section 10 – Personal Information

Your submission and our processing of personal information through the store is governed by the General Data Protection Regulation (GDPR) and applicable data protection laws in Germany and Austria.

For details on the type, scope, and purpose of data processing, please refer to our Privacy Policy. This policy provides information on, among other things:

• What data we collect (e.g., name, email address, payment details, IP address)

• The purposes for which we use the data (e.g., contract fulfillment, shipping, customer communication)

• The applicable legal bases (e.g., Art. 6 para. 1 lit. b GDPR – performance of a contract)

• With whom data is shared (e.g., shipping carriers, payment service providers)

• How long the data is stored

• Your rights (e.g., access, deletion, data portability)

• Contact details for data protection inquiries

All data transmissions are encrypted (e.g., SSL/TLS) and comply with the highest security standards.

Section 11 – Errors, Inaccuracies and Omissions

Despite our best efforts, there may occasionally be information on our site that contains typographical errors, inaccuracies or omissions. This may relate to:

• Product descriptions and technical specifications

• Pricing, availability, and promotional offers

• Delivery terms and shipping charges

• Return and refund policies

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

We undertake no obligation to update, amend or clarify information, except as required by law. No specified update or refresh date applied should be taken to indicate that all information has been modified or updated.

Section 12 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

a) to use for unlawful or fraudulent purposes;
b) to solicit others to perform or participate in any unlawful acts;
c) to violate any applicable national or European regulations (e.g., GDPR, BGB, ECG, TMG, UWG);
d) to infringe upon or violate our intellectual property rights or the rights of others, including copyrights, trademarks, or privacy rights;
e) to publish or distribute offensive, discriminatory, violent, obscene, or otherwise objectionable content;
f) to upload or transmit viruses, worms, malware, or any other type of malicious code;
g) to use automated systems (e.g., bots, crawlers, scrapers) to extract content or data without our express written consent;
h) to collect, store, or track the personal information of other users without a legal basis;
i) to manipulate, bypass, or interfere with our systems or security features;
j) to impersonate any other natural or legal person or to misuse accounts;
k) to send unsolicited advertising (spam), phishing, or engage in other manipulative activities.

A violation of any of these prohibited uses may result in the immediate termination of your access, as well as legal action – including claims for damages and reporting to law enforcement authorities.

Section 13 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. Use of the service is expressly at your own risk.

All products and services delivered to you through our website are – unless expressly stated otherwise – provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including, but not limited to:

• merchantability,

• fitness for a particular purpose,

• non-infringement of third-party rights,

• system compatibility, or freedom from viruses.

We shall not be liable for any damages arising from the use of or inability to use our services, including but not limited to:

• direct or indirect damages,

• incidental, special, or consequential damages,

• lost profits or loss of data,

• damages caused by force majeure, such as network failures, cyberattacks, or regulatory changes.

This applies even if we have been advised of the possibility of such damages.

Limitation of Liability under Applicable Law:
Our liability is limited to cases of intent or gross negligence, as well as the breach of essential contractual obligations (cardinal obligations). In the event of a slightly negligent breach of such obligations, our liability is limited to typical, foreseeable contractual damages.

Mandatory statutory provisions, such as product liability, consumer protection rights (§ 13 BGB / § 1 KSchG AT), and liability for personal injury or damage to health, remain unaffected.

Section 14 – Indemnification

You agree to indemnify Cecile Lavelle, as well as affiliates, partners, employees, directors, agents, subcontractors, and service providers, from any third-party claims arising from:

• your use of the website in violation of these Terms of Service,

• your violation of any law or regulation (e.g., GDPR, copyright),

• your violation of the rights of a third party (e.g., intellectual property, privacy rights),

• any content you have published or submitted.

This also includes reasonable legal defense costs (e.g., attorney and court fees). The obligation to indemnify also applies in the event of an official investigation or warning letter triggered by your conduct.

Section 15 – Severability

If any provision of these terms of use is found to be fully or partially invalid, unlawful, or unenforceable, the validity of the remaining provisions shall remain unaffected.

Such provision shall be deemed replaced to the extent that closest matches the economic purpose of the original provision while remaining legally compliant.

This clause ensures the validity of the entire agreement, even in the event of changes in legislation or court rulings.

Section 16 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

We reserve the right to terminate the agreement with immediate effect – without prior notice – if:

• you fail to comply with any term or provision of these Terms,

• there is a violation of the law,

• there is a suspicion of abusive use,

• there is a security risk,

• or we are required to do so for regulatory reasons.

Upon termination, you remain liable for all amounts due up to and including the date of termination. In this case, we may immediately block or permanently deny you access to our Services.

Section 17 – Entire Agreement

These Terms of Service, including any supplemental policies (e.g., Privacy Policy, Refund Policy), constitute the entire agreement between you and Cecile Lavelle.

They supersede any prior oral or written agreements, communications, or proposals that contradict these Terms.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Any failure on our part to exercise or enforce any rights does not constitute a waiver of those rights.

Section 18 – Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, unless mandatory consumer protection regulations in Austria (e.g., § 1 KSchG, § 11 FAGG) dictate otherwise.

For consumers residing in Austria:
In the event of disputes, the mandatory consumer protection provisions of Austrian law shall apply, in particular the FAGG (Fern- und Auswärtsgeschäfte-Gesetz) and the KSchG (Konsumentenschutzgesetz).

The application of the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict of laws rules (IPR) is excluded.

The place of jurisdiction is – as far as legally permissible – our registered office.
For consumers, the place of jurisdiction is their place of residence in accordance with Art. 18 Para. 2 Brussels I Recast.

Section 19 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms at any time – e.g., to comply with legal requirements, to improve our service, or to adapt to technical changes. Changes become effective as soon as they are posted on this website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

Notice for consumers in Germany and Austria: Changes affecting your essential rights (e.g., return periods, right of withdrawal, delivery terms) will only apply if we explicitly inform you and you agree to these changes – or if permitted by law.

Section 20 – Out of Stock

If an item you ordered is temporarily unavailable, we will notify you immediately by email or phone. You will then have the following options:

• Wait for the product to become available again

• Receive a voucher for the purchase amount

• Or receive a full refund to the original payment method used

The voucher has no expiration date and can be used for any available product on our website.

Important notice pursuant to § 5a Abs. 2 UWG (DE) / § 5 E-Commerce Act (AT):
We make every effort to keep our stock levels up to date. If a product is not available at the time of order, we are obliged to inform you and, if necessary, reverse the transaction.

Section 21 – Hygiene Items

For reasons of hygiene and health protection, certain products are excluded from exchange and return if their original packaging has been opened or the seal has been removed (§ 312g Abs. 2 Nr. 3 BGB / § 18 Abs. 1 Z 5 FAGG).

Non-returnable products include, but are not limited to:

• Underwear & briefs

• Bikinis & swimwear

• Makeup & cosmetics

• Shaving and hair removal devices

• Hair products & extensions

• Wigs

• Intimate and health items

This exclusion only applies if the products cannot be resold for hygienic reasons. Unopened items or products in undamaged original packaging can be returned within 30 days in accordance with our return policy.

Section 22 – Offers

All offers on our website are non-binding and valid while stocks last, unless expressly stated otherwise.

If an offer is limited in time or subject to special conditions, this will be clearly stated in the offer itself – in accordance with the information obligations under § 5a UWG (DE) and § 5 ECG (AT).

We reserve the right to change or adapt offers at any time. The version of the offer displayed at the time of the order is always decisive.

Each offer contains a clear, complete, and accurate description of the products or services offered, including:

• essential characteristics of the product or service

• price including all taxes and fees

• information on delivery, payment, returns, and contract duration

• right of withdrawal, if applicable

• technical steps to conclude the contract

• possibility to correct input errors before placing the order

• languages in which the contract can be concluded

• reference to the archiving of the contract

• any applicable codes of conduct (e.g., Trusted Shops, Händlerbund)

Product images are for illustrative purposes. Deviations in colors, sizes, or details are possible and do not constitute a defect, provided they are customary in the trade and reasonable (§ 434 BGB new version).

Obvious writing, printing, or calculation errors in the offer are not binding. We are not liable for erroneous information unless there is gross negligence or intent.

Section 23 – Pricing

All prices shown are final prices in Euros (EUR) and include statutory VAT and all other price components – in accordance with § 1 Para. 1 of the German Price Indication Ordinance (PAngV).

During the validity period stated in the offer, prices will not be increased, unless required by law (e.g., VAT changes).

Price increases are only permitted if:

• they are based on a statutory change,

• they are dynamic prices (e.g., market prices) and this is clearly stated in the offer,

• or you have expressly agreed to the price change (for subscription contracts with a duration of more than 3 months).

In the event of pricing errors (e.g., due to typos), we reserve the right to cancel orders. In this case, we will inform you immediately and refund any payments already made.

 

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Customer Service
Support hours: Monday to Sunday, 09:00 – 17:00 (CET)
We strive to answer all inquiries within 24 hours.
Email: info@cecilelavelle.co
Phone: +33 7 56 75 67 75

Company Information
E-Commerce QJ
Kreilerhof 33, 2151 PJ Nieuw-Vennep, Netherlands
Trade Register (KvK): 94704635
VAT ID: NL866865342B01