You can return eligible items within 30 days of delivery. Please ensure that the item is unused, unworn, and in its original packaging with all tags attached.

You can find all details in our Return Policy

Simply send us an email at info@cecilelavelle.co with your order number and the reason for the return or exchange. Once your request is approved, you will receive return instructions and shipping details from us.

Yes, the customer is responsible for the return shipping costs.

Please always use a shipping service with tracking (Track & Trace), as returns without tracking cannot be reimbursed in case of loss.

Return shipping costs may vary depending on weight, carrier, and country of origin. They usually amount to about 25 EUR.

Once your return is received and inspected, we will refund the amount to your original payment method. This process usually takes up to 5 days.

For more information, please refer to our Refund Policy

We are truly sorry for the inconvenience. If your item arrived damaged or you received the wrong product, please send us an email at info@cecilelavelle.co with clear photos. We will review the case and arrange a replacement as soon as possible.

For more information, please refer to our Shipping Policy.

If you have any further questions or need assistance, simply contact us using the details below. We are happy to help!